How can we help?
Need help with installation, Stripe setup, licensing, or authorization holds? Send us the details and we’ll help you investigate.
Email SecureHold WP support
Email-based support. Send us the details listed below and we’ll review your request and reply as soon as possible.
Email support
Send your request to:
Include the information listed on this page so we can help you faster.
Before you contact support
- Read the relevant section in the documentation.
- Run the Health Check in WordPress.
- Confirm SecureHold and WooCommerce Stripe Gateway are in the same mode: test or live.
- Check your license status in your account.
- Note the exact error message or take a screenshot.
SecureHold › Health Check
SecureHold › Tools › Health Check
What to include in your message
Copy this list into your email so we can reproduce your issue without back-and-forth.
- Purchase email address
- License key (if Pro)
- Website URL
- WordPress version
- WooCommerce version
- SecureHold WP version
- SecureHold Pro version (if active)
- Stripe mode (test or live)
- WooCommerce order ID (if order-related)
- Exact error message or screenshot
Find an answer in the docs
Most questions are already covered. Browse the topics below before sending an email.
Quick links
Never share sensitive payment details
Please do not include card numbers, CVV codes, or full payment details in your support emails.
SecureHold WP and WordPress never store or need access to sensitive card data. If Stripe information is needed for diagnosis, share only the PaymentIntent ID. Never share Stripe credentials.
Still stuck?
Send us the details and we’ll help you investigate as soon as possible.
