These Terms of Use govern your access to and use of SecureHold WP, including the secureholdwp.com website, customer accounts, software licenses, plugin downloads, and related support services.
Please read these Terms carefully before purchasing a license, creating an account, or installing the SecureHold WP plugin.
Acceptance of Terms
By visiting secureholdwp.com, creating a customer account, purchasing a license, downloading the plugin, or activating it on a WordPress site, you agree to be bound by these Terms of Use.
If you are accepting these Terms on behalf of an organisation or employer, you represent that you have the authority to bind that entity to these Terms.
If you do not agree to these Terms, do not use SecureHold WP.
Description of SecureHold WP
SecureHold WP is a WordPress plugin that integrates with WooCommerce and the WooCommerce Stripe Gateway to enable Stripe pre-authorization holds and security deposit workflows in WooCommerce stores.
SecureHold WP allows store operators to place authorization holds on customer payment methods at checkout, then capture or release those holds from the WooCommerce order management interface.
SecureHold WP is not a hosted payment service. It is a self-hosted WordPress plugin that you install and operate on your own WordPress/WooCommerce site. SecureHold WP does not process, hold, or transfer money on your behalf. All payment processing is performed by Stripe, under your own Stripe account and subject to your agreement with Stripe.
Website, account and plugin
SecureHold WP comprises three distinct components, each with its own scope:
- The marketing website at secureholdwp.com provides information about the product, pricing, documentation, resources, and access to customer accounts.
- The customer account at secureholdwp.com/account/ is where you manage your license, access plugin downloads, view billing information, and contact support.
- The WordPress plugin is installed on your own WooCommerce site. Once installed, it operates entirely on your server. SecureHold WP has no access to your WooCommerce store data, your customers' payment information, or your Stripe transaction history.
These Terms apply to all three components.
License, access and services
When you purchase a SecureHold WP plan, you receive a commercial license that grants you access to:
- Plugin downloads for the duration of an active subscription
- Plugin updates released during the subscription period
- Email support, with priority support for Pro and Agency plans
- License activations up to the limit of your plan
- Pro features, as described on the pricing page, for Pro and Agency plans
This commercial license is personal to you and applies to sites you own or directly manage. It is not transferable to third parties without prior written agreement.
A Free plan is available at no charge and grants one site activation with access to the core feature set, as described on the pricing page. The Free plan does not include Pro features, plugin downloads through the account area, or priority support.
SecureHold WP reserves the right to adjust the feature set of any plan. Material reductions to paid plan features will be communicated in advance where reasonably practicable.
GPL code and commercial services
The SecureHold WP plugin code is distributed under the GNU General Public License v2.0 or later (GPL-2.0+). The GPL governs the terms under which the software code may be used, modified, and redistributed. Where the GPL grants rights that these Terms cannot restrict, the GPL prevails for those rights.
The commercial license described in these Terms governs services that are separate from the software code itself:
- Access to official plugin downloads and updates from SecureHold WP
- Access to the customer account area on secureholdwp.com
- Email support provided by SecureHold WP
- License activations verified by the SecureHold WP licensing server
Receiving a copy of the GPL-licensed plugin code through any other channel does not entitle you to these commercial services. A valid, active SecureHold WP license is required to access them.
Account registration and security
A customer account on secureholdwp.com is created automatically when you complete a purchase through Stripe Checkout. You will receive an email with a link to set your password.
You are responsible for:
- Keeping your account password secure and confidential
- All activity that occurs under your account
- Notifying SecureHold WP promptly if you suspect unauthorised access
Each account is associated with one email address and one legal entity or individual. Account sharing between unrelated parties is not permitted.
SecureHold WP cannot guarantee delivery of account creation or password reset emails. If you do not receive an expected email, check your spam folder and contact support.
License activation and limits
Your license includes a fixed number of site activations determined by your plan:
- Free: 1 site activation
- PRO 1 Site: 1 site activation
- Business 5 Sites: 5 site activations
- Agency 25 Sites: 25 site activations
Each activation is tied to a unique WordPress site URL. Activating the same URL again on a site already activated under your license does not consume an additional activation slot.
You can deactivate a site from your account area, which releases that activation slot and makes it available for use on another site.
Staging and development sites count as activations unless your plan or the account interface explicitly states otherwise. If you need more activations than your plan includes, you can upgrade your plan.
License keys must not be shared with, or used by, third parties outside the scope of your commercial license. Sharing a license key to allow unauthorised activations on sites not under your control is a violation of these Terms and may result in license revocation.
Plugin downloads
Plugin download access through the customer account area is available for Pro and Agency plan holders with an active subscription.
Download access is verified at the time of each request. A valid license, an active or trialing Stripe subscription, and a logged-in account session are required.
After subscription cancellation or expiration, download access through the account area is not guaranteed. You retain any copies of the plugin already downloaded, subject to the terms of the GPL.
Plugin downloads are for installation on sites covered by your license activation limit. Redistributing official SecureHold WP downloads to third parties for commercial gain, or packaging them as part of another product without prior written agreement, is not permitted.
Payments and billing
All paid SecureHold WP plans are purchased through Stripe Checkout. By completing a purchase, you also agree to Stripe's terms of service.
SecureHold WP does not store your full card number or card verification code. Payment details are processed and stored by Stripe.
Plans are available on monthly or annual billing cycles. Prices are displayed in US dollars on the pricing page and are inclusive of the stated rate only. You are responsible for any applicable taxes in your jurisdiction.
SecureHold WP does not charge any transaction fees on your WooCommerce orders or on authorization holds placed by the plugin. Your Stripe processing fees are governed solely by your agreement with Stripe.
SecureHold WP reserves the right to change subscription prices. Price changes will be communicated before they apply to existing subscriptions.
Renewal and cancellation
Paid subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date. The renewal is processed by Stripe using the payment method on file.
You can cancel your subscription at any time through the Stripe Billing Portal, accessible from your account area when a valid subscription is present.
After cancellation or non-renewal:
- Your license status is updated to expired
- Access to plugin downloads through the account area is no longer available
- Priority support access (Pro and Agency) is no longer available
- Pro features in the installed plugin may cease to function depending on how the plugin enforces plan restrictions
License status is checked when your site contacts the SecureHold WP licensing server. There may be a brief period after cancellation during which the license has not yet been checked and still appears active on your site. This does not constitute an extension of your subscription.
Refunds
Refund requests are governed by the SecureHold WP Refund Policy, available at secureholdwp.com/refund-policy/.
These Terms do not modify or supplement the Refund Policy. In case of conflict between these Terms and the Refund Policy on the subject of refunds, the Refund Policy prevails.
Acceptable use
You agree not to use SecureHold WP or any of its services in a manner that:
- Violates any applicable law or regulation
- Infringes the rights of any third party
- Involves placing authorization holds on payment methods without the card holder's knowledge or consent
- Involves creating fraudulent, deceptive, or misleading deposit workflows in your WooCommerce store
- Attempts to circumvent or abuse the license activation system
- Involves sharing, reselling, or sublicensing your license key to unauthorised parties
- Places an unreasonable burden on the SecureHold WP licensing server or website infrastructure
- Attempts to reverse-engineer, exploit, or interfere with the licensing or account system
SecureHold WP reserves the right to suspend or revoke access to any account or license that violates these acceptable use requirements, without prior notice where the violation is serious.
Merchant responsibilities
SecureHold WP provides tooling. As the store operator, you retain full responsibility for how you configure and use the plugin on your WooCommerce site. This includes:
Stripe and WooCommerce configuration
You are responsible for correctly setting up the WooCommerce Stripe Gateway, configuring your Stripe webhook endpoint, and verifying that authorization holds are created as expected before going live. SecureHold WP provides a Health Check tool to help identify common configuration issues, but it does not guarantee that your configuration is complete or correct.
Testing before production
You are responsible for testing your deposit workflow in Stripe test mode before enabling it on live orders. SecureHold WP is not liable for issues caused by configuration that has not been tested.
Authorization hold management
You are responsible for deciding when to capture or release authorization holds placed on your customers' payment methods. Authorization holds are subject to time limits set by Stripe and the card networks. If a hold expires before it is captured, the funds may no longer be recoverable. SecureHold WP has no control over these time limits and cannot recover expired holds.
Stripe rules and card network rules
You are responsible for understanding and complying with Stripe's acceptable use policy, Stripe's rules on pre-authorization holds, and the rules of the card networks (Visa, Mastercard, and others). These rules may restrict when, how, and for how long authorization holds can be used. SecureHold WP does not provide legal, compliance, or payments advice.
Customer communication
You are responsible for informing your own customers about how security deposits and authorization holds work in your store, including when and how a hold may be captured. SecureHold WP does not communicate with your customers on your behalf.
Disputes and chargebacks
Disputes, chargebacks, and payment issues related to orders in your WooCommerce store are between you, your customers, and Stripe. SecureHold WP is not a party to those transactions and has no liability for their outcomes.
Security of your site
You are responsible for keeping your WordPress site, WooCommerce installation, Stripe API keys, and SecureHold WP license key secure. SecureHold WP is not liable for losses caused by compromised credentials on your site.
Third-party services
SecureHold WP is an independent product. It is not affiliated with, endorsed by, or officially partnered with Stripe, WooCommerce, Automattic, or any other third-party service.
SecureHold WP integrates with Stripe and WooCommerce by using their publicly available APIs and plugins. Your use of those services is subject to their own terms of service:
- Stripe: Your relationship with Stripe is governed by Stripe's own terms and policies. SecureHold WP has no control over Stripe's services, pricing, API changes, or availability.
- WooCommerce and Automattic: Your use of WooCommerce is governed by WooCommerce's terms and the WooCommerce Stripe Gateway's terms. SecureHold WP has no control over WooCommerce's features or updates.
Changes to Stripe's API, WooCommerce, or the WooCommerce Stripe Gateway may affect how SecureHold WP functions. SecureHold WP will endeavour to maintain compatibility but makes no guarantee of continued compatibility with any specific version of those services.
No financial or legal advice
Nothing in SecureHold WP, its documentation, its resources section, or its support communications constitutes financial, legal, tax, or compliance advice.
Authorization holds, security deposits, and payment workflows may have legal, tax, and regulatory implications depending on your jurisdiction and industry. You are responsible for consulting qualified professionals before deploying a deposit workflow on your WooCommerce store.
SecureHold WP does not represent that using authorization holds through the plugin will ensure compliance with any specific law, regulation, card network rule, or Stripe policy.
Disclaimer of warranties
SecureHold WP is provided on an "as is" and "as available" basis, without warranties of any kind, express or implied.
SecureHold WP does not warrant that:
- The plugin will operate without interruption or error
- The plugin will be compatible with every version of WordPress, WooCommerce, or the WooCommerce Stripe Gateway
- The plugin will be compatible with every hosting environment, theme, or other plugin
- Authorization holds created through the plugin will be honoured by Stripe or the card networks in every case
- The licensing server, customer account system, or website will be available at all times
To the extent permitted by applicable law, all implied warranties, including warranties of merchantability and fitness for a particular purpose, are disclaimed.
Limitation of liability
To the fullest extent permitted by applicable law, SecureHold WP and its operators will not be liable for:
- Any indirect, incidental, special, or consequential damages arising from your use of the plugin or services
- Loss of revenue, loss of profits, or loss of business opportunity
- Authorization holds that expire, are declined, or are disputed on your WooCommerce store
- Incorrect captures or releases performed through the plugin interface
- Stripe disputes, chargebacks, or fees incurred in connection with your store's orders
- Data loss on your WordPress site or database
- Interruptions to the SecureHold WP website, account area, or licensing server
- Changes to Stripe's API or WooCommerce that affect plugin functionality
Where liability cannot be fully excluded by law, SecureHold WP's total liability to you for any claim arising from these Terms or your use of the services will not exceed the amount paid by you for your current subscription in the twelve months prior to the claim.
Support
Support is provided by email at support@secureholdwp.com.
Pro and Agency plan holders receive priority support. Free plan holders receive standard support. SecureHold WP does not guarantee specific response times or resolution timelines for any plan.
Support covers installation, configuration, and use of SecureHold WP as documented. It does not cover general WordPress or WooCommerce support, custom development, your Stripe account management, or issues originating outside the plugin.
When contacting support, do not include your Stripe secret API key, WordPress admin password, credit card numbers, or other sensitive credentials. SecureHold WP support does not require this information.
Changes to these Terms
SecureHold WP may update these Terms of Use at any time. When material changes are made, the "Last updated" date at the top of this page will be revised, and where reasonably practicable, notice will be provided through the website or by email.
Continued use of SecureHold WP after an update to these Terms constitutes acceptance of the revised Terms. If you do not agree to the updated Terms, you should cancel your subscription and discontinue use.
Contact
For questions about these Terms, reach out by email.
support@secureholdwp.com